We HAVE an app NOW

Download for Android devices
Download for iPhone & Pad devices

ORDER &
PAY AHEAD

Pick your outlet. Dine-in or Grab & Go

ORDER
HISTORY

Your usual? Right there.

EAT & EARN WEWARDS

In-app orders collect and stack points! Then redeem more rewards and unlock vouchers with your points.

start collecting points while you eat

FAQ

    • Receive Welcome Vouchers when you sign up!

    • Skip the queue and save time with advance ordering.

    • Access exclusive app-only promotions!

    • Collect points with every order and redeem WeWards whenever you like.

    • More features & benefits coming soon!

    • You can download the WeWa app from the Apple App Store or Google Play Store. Simply search for “WeWa” and download the app.

  • Open the WeWa app and sign up using one of the available sign-up methods such as e-mail, Google or Apple with just a click. 

  • As we move to our new app, your previous order history and customer information from our existing system won’t be transferred over. This is because information collected through our previous system can’t automatically be carried over to a new platform without the appropriate permissions and arrangements in place. We know it’s not ideal to start fresh, we ask for your understanding and promise to have more rewarding experiences from here on out!

Getting starteD

Ordering & Payments

  • You can conveniently order from any of the WeWa outlets in Singapore. If you’ve allowed location access, the app will automatically suggest the nearest shop. Alternatively, you may choose your preferred shop from the dropdown list on the homepage.

  • After signing up, pick your outlet of choice and select either Pickup or Dine-in. For the Dine-in option, you will need to scan the outlet QR code to verify your location.

    Browse the menu and add your selected items to the cart, then check out using your preferred payment method.

  • Go to the designated pickup counter and take a look at the dispatch screen. It will display order numbers which are being prepared or ready for collection.

    Otherwise, approach our friendly team with your order number.

  • When you place an order, there is a 5-second window that gives you the opportunity to cancel in event you’ve chosen the wrong outlet.

    As we begin preparing your order immediately after it’s placed, it’s generally not possible to change or cancel it after you miss the initial 5-second window.

  • Go to the “Checkout” page and tap the bin icon next to the item. Alternatively, you can also swipe left on the item you want to delete from your basket and then click the highlighted red bin icon on the right. You’ll be asked to confirm the deletion.

  • Yes, in participating outlets, you can simply scan the QR code on the table through your standard camera app, order, and pick up your order at the counter once it’s ready.

  • The apps currently accepts Visa, Mastercard, American Express and PayNow.

    For AliPay, WeChat, ShopBack or other payments, please use the kiosk or approach the counter. We apologise that at this time, orders made via the Kiosk or at the counter will not contribute to earning points in your App account.

  • No. We only accept digital payments in the App.

    We apologise that at this time, payments made with AliPay, WeChat or ShopBack can only be made via the Kiosk or at the counter and will not contribute to earning points in your App account.

  • No. The app is free to use, and we do not charge a service fee (or similar) at checkout. 

Loyalty Programme & Welcome Vouchers

  • Yes. When you create a User Account in the App, you are automatically enrolled in the WeWa Loyalty “WeWards” programme. Participation is free of charge and allows you to:

    • earn points on eligible purchases

    • redeem points for vouchers in the Offers section

    • access exclusive app-only offers

  • How do I earn points?

    • You earn 10 points for every full $1 spent through the app. Points are credited only once the order has been successfully completed.

    • On occasion, WeWa will also hold campaigns where you can earn double or triple points!

    Orders placed through the following channels do not currently qualify for points:

    • Our website

    • Third-party apps (e.g., GrabFood or Foodpanda).

  • Points can be used to redeem for vouchers. Each voucher has its own points price, shown in the Redeem Points section of the app. Upon successful point redemptions, vouchers will be displayed in the Offers section of the app.

  • Once you have started collecting points, click on “Redeem Points” in the Loyalty section. There, you will see the available vouchers for redemption.

    When you successfully exchange points for a voucher you will see the voucher appear in the Offers section of the app. You can then apply the voucher to your order at checkout.

  • Yes. Points expire on 31 December of the calendar year following the year in which they were earned.

    Examples:

    • Points earned in November 2025 expire on 31 December 2026

    • Points earned in January 2026 expire on 31 December 2027

    Expired points cannot be restored.

  • Common reasons include:

    • You may be logged into a different account

    • Points may have expired in accordance with the expiry rules above

    If you require assistance, please use the “Forgot Password” function or contact customer support at eat@wewantwewa.com

Support & troubleshooting

  • Contact us at: eat@wewantwewa.com. We would be happy to assist!

  • Tap the “Forgot your password” link on the login screen. If you’re still facing issues, try uninstalling and reinstalling the app before attempting the reset again.